5 Signs Your Customer Doesn’t Belong With You

Too often, we fall back on the mantra “the customer is always right.”

But is that always true?

Here are our five ways of telling if you aren’t a good fit with your customer:

1. You dread you interactions

Your day is going fine. Everything is lovely. You get a call, check the number on the caller ID, and your whole mood deflates. It’s not just that some customers only call when there’s a problem. Even if that’s the case, a customer could still be a good fit.

No, these calls are the ones that never go anywhere. Your staff complains about working with them. They are never satisfied and likely never will be.

Cut them loose.

2. They complain about who they used to work with

If you have a customer who seems to have never had a pleasant experience with anyone they’ve worked with, be weary. You’ll likely not be any different. You’ll just be the guy they complain about to the next company they work with.

3. They threaten your company

If a customer raises hell about something, you should definitely take notice. Not everyone who has had a bad customer experience with your company is a bad customer. You should be paying attention to Yelp and other business review sites to always improve how you deal with your customers.

On the other hand, if a customer is threatening to cause trouble and raising a stink, yet still continue to work with you, maybe politely suggest they would be happier with someone else. The threat of a bad customer review is exploitative.

4. They don’t pay on time

It’s uncomfortable talking about money. It’s unacceptable to not get paid. One late payment isn’t the end of the world or the destruction of your company. But, if it’s a pattern of behavior, you can’t keep that customer on as a business expense.

5. They don’t respect your expertise

You’re good at what you do. If your customer can’t see that, maybe they should find someone else. You should also have respect for your customer. If you can’t nourish a relationship, they might be better served somewhere else.

Have you ever fired a customer? Why? Share in the comments!

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Posted on April 6, 2015, in Biz Tips, business tips, Entrepreneur, Small Business and tagged , , , , , , . Bookmark the permalink. 2 Comments.

  1. Excellent article! I’ve never had to fire a client but I HAVE had to turn a few away. Thanks for posting this! ~Erica

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